Points Policy

K-MediNOTE gives you points as you record your journey from booking through recovery, and you exchange those points for mobile gift vouchers in the Store. This page sets out how points are earned, where they can be used, and when they expire.

1. What points are

Points are used inside the service at a value of 1P = KRW 1. They are a cyber asset issued by the company. They cannot be refunded in cash, and cannot be transferred, sold, or inherited. They are a benefit that comes with using the service, not a product you purchase.

Points cannot be topped up with money. They are granted only through the activities listed in section 2.

2. Earning

• Sign-up 1,000P (once only)
• Pre-visit questionnaire 500P
• Clinic visit verification 3,000P
• Aftercare participation 500P
• Writing a review 300P
• Completing a scheduled check-up 1,000P
• Inviting a friend 3,000P (when the invited person links a booking)

Each item is granted once per booking or per subject. Amounts may differ by clinic or by an active promotion; in that case the amount shown in the app applies.

Points are credited after the activity has been confirmed and approved — not the moment you submit or apply.

3. Using points

Points are used to exchange for mobile gift vouchers in the Store. Each product requires a different number of points, shown on the exchange screen.

When you spend points, **the points closest to expiry are deducted first**.

Points are deducted when you request an exchange. If issuance fails, the deducted points are returned in full.

4. Validity and expiry

Points are valid for **one year from the date they were earned**. Each batch of points carries its own expiry date, and points expire in order, starting with the oldest.

We will notify you in the app 30 days and 7 days before points are due to expire. You can check which points are expiring, and when, under MY → Points.

Points earned before this policy takes effect remain valid for **one year from the effective date**. They will not be expired retroactively.

Separately, all remaining points are forfeited when you close your account, and improperly earned points are recovered.

5. Recovery and correction

We recover points in the following cases.

• The same visit was verified more than once
• A treatment you did not receive was verified
• Sign-up or referral benefits were claimed more than once using duplicate accounts
• A review was deleted, or was false or promotional in nature
• Points were over-credited due to a system error

If your balance is lower than the amount to be recovered, the balance is set to zero and the shortfall may be deducted from points earned later. We will tell you the reason and give you a chance to respond before recovering points.

6. History and disputes

You can review your earning and spending history, with the reason for each entry, under MY → Points.

You may raise a dispute within 90 days of reviewing an entry. We will respond within 10 business days of receiving it.

Contact: business@afformation.co.kr

7. Changes to this policy

We may adjust the earning items, amounts, and usage conditions. Changes that are unfavourable to you will be announced 30 days before they take effect, and you will be notified individually.

**The value and usage conditions of points you have already earned will not be made less favourable by such a change.**

If the service is discontinued, we will announce it 90 days in advance and ensure you can use your points during that period.